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Article
Testing Classification Systems for Reference Questions
Faculty Publications
  • Deborah Boran Henry
  • Tina M. Neville
SelectedWorks Author Profiles:

Deborah Henry

Tina Neville

Document Type
Article
Publication Date
2008
Date Issued
2008-01-01
Date Available
2011-04-19
Abstract

Two reference question classification systems were tested using data from a small academic library. Results indicate that a skill/strategy based approach, rather than a system based on resources used or time allocated per question, leads to more consistent classification and provides a more accurate reflection of today's reference desk activity.

Comments

Post-print manuscript. Final version of the article was published in Reference & User Services Quarterly, 2008, 47(4), 364-373.

Language
en_US
Publisher
Reference & User Services Quarterly
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Henry, D. B., & Neville, T. M. (2008). Testing classification systems for reference questions. Reference & User Services Quarterly, 47(4), 364-373.