Skip to main content
Article
Exemplary and Unacceptable Workplace Communication Skills
Business and Professional Communication Quarterly
  • Tina Coffelt, Iowa State University
  • Frances L. M. Smith, Murray State University
Document Type
Article
Publication Version
Accepted Manuscript
Publication Date
8-4-2020
DOI
10.1177/2329490620946425
Abstract

Thematic analysis of interviews with 22 managers highlight their perspectives on exemplary and unacceptable workplace communication skills. Exemplary skills were perceived to be relatability, documentation, and audience awareness/adaptation, while unacceptable skills were verbal aggression, deception, and defensive communication behaviors. The findings contribute to closing-the-gap research by identifying highly notable skills—both positive and negative—on typical lists of business and professional communication skills. This study also enriches anticipatory socialization scholarship by its application to vocational preparation. Business and professional communication instructors can use the findings here when deciding what topics to emphasize in a course.

Comments

This accepted article is published as Coffelt, T. A., & Smith, F. L. M. Exemplary and unacceptable workplace communication skills. Business and Professional Communication Quarterly. August 4 2020, 83(4);365-384. Doi: 10.1177/2329490620946425. Posted with permission.

Copyright Owner
SAGE Publications
Language
en
File Format
application/pdf
Citation Information
Tina Coffelt and Frances L. M. Smith. "Exemplary and Unacceptable Workplace Communication Skills" Business and Professional Communication Quarterly Vol. 83 Iss. 4 (2020) p. 365 - 384
Available at: http://works.bepress.com/tina-coffelt/20/