Tracy, J. B., & Hinkin, T. R. (1994). Transformational leaders in the hospitality industry [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 35(2), 18-24. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/497/
Transformational Leaders in the Hospitality IndustryArticles and Chapters
AbstractThe classic metaphor of the manager as one who fights fires may need to be replaced by that of one who focuses on fire prevention.