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Article
Emotion Management Ability: Predicting Task Performance, Citizenship, and Deviance
Journal of Management
  • Donald H. Kluemper
  • Timothy DeGroot, Cleveland State University
  • Sungwon Choi
Document Type
Article
Publication Date
1-1-2011
Keywords
  • Organizational Behavior,
  • Management
Abstract
This article examines emotion management ability (EMA) as a theoretically relevant predictor of job performance. The authors argue that EMA predicts task performance, organizational citizenship behavior (OCB), and workplace deviance behavior. Moreover, to be practically meaningful, managing emotions should predict these important organizational outcomes after accounting for the effects of general mental ability and the Big Five personality traits. Two studies of job incumbents show that EMA consistently demonstrates incremental validity and is the strongest relative predictor of task performance, individually directed OCB, and individually directed and objectively measured deviance.
DOI
10.1177/0149206311407326
Version
Postprint
Citation Information
Kluemper, D. H., DeGroot, T., Choi, S. (2011). Emotion Management Ability: Predicting Task Performance, Citizenship, and Deviance. Journal of Management, 39(4), pp. 878-905.