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Article
Enterprise Content Management - A Literature Review
AMCIS 2012 Proceedings
  • Tim A. Rickenberg, Institut für Wirtschaftsinformatik, Leibniz Universität Hannover, Hannover, Lower Saxony, Germany.
  • Markus Neumann, bhn Dienstleistungs GmbH & Co. KG, Aerzen, Lower Saxony, Germany.
  • Bernd Hohler, bhn Dienstleistungs GmbH & Co. KG, Aerzen, Lower Saxony, Germany.
  • Michael Breitner, Institut für Wirtschaftsinformatik, Leibniz Universität Hannover, Hannover, Lower Saxony, Germany.
Abstract
Managing information and content on an enterprise-wide scale is challenging. Enterprise content management (ECM) can be considered as an integrated approach to information management. While this concept received much attention from practitioners, ECM research is still an emerging field of IS research. Most authors that deal with ECM claim that there is little scholarly literature available. After approximately one decade of ECM research, this paper provides an in-depth review of the body of academic research: the ECM domain, its evolution, and main topics are characterized. An established ECM research framework is adopted, refined, and explained with its associated elements and working definitions. On this basis, 68 articles are reviewed, classified, and concepts are derived. Prior research is synthesized and findings are integrated in a concept-centric way. Further, implications for research and practice, including future trends, are drawn.
Citation Information
Tim A. Rickenberg, Markus Neumann, Bernd Hohler and Michael Breitner. "Enterprise Content Management - A Literature Review"
Available at: http://works.bepress.com/tim_rickenberg/1/