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Article
Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent
Journal of Business Research
  • Paul Harrigan, University of Western Australia
  • Uwana Evers, University of Western Australia
  • Morgan P. Miles, Charles Sturt University
  • Tim Daly, Zayed University
ORCID Identifiers

0000-0002-1389-1856

Document Type
Article
Publication Date
7-1-2018
Abstract

© 2017 Elsevier Inc. Consumers rely on social media to make travel decisions, and actively engage in relationships with tourism brands on social media. Our research contribution is threefold. First, we validate the consumer brand engagement (CBE) scale proposed by Hollebeek, Glynn, and Brodie (2014). Second, we use social exchange theory to replicate their proposed model to relate CBE to consumer involvement, self-brand connection, and brand usage. Third, we contribute to tourism marketing theory and practice. The CBE scale exhibited exceptional fit in the tourism context. The models confirmed that all three dimensions of CBE had significant effects on self-brand connection and brand usage intent. Tourism organizations may utilize these findings to foster stronger connections with consumers and increase the likelihood of consumers using their sites by focusing on strategies to develop CBE.

Publisher
Elsevier Inc.
Disciplines
Keywords
  • Brand usage intent,
  • Consumer engagement,
  • Consumer involvement,
  • Self-brand connection,
  • Social media,
  • Structural modeling
Scopus ID
85044743309
Indexed in Scopus
Yes
Open Access
No
https://doi.org/10.1016/j.jbusres.2017.11.046
Citation Information
Paul Harrigan, Uwana Evers, Morgan P. Miles and Tim Daly. "Customer engagement and the relationship between involvement, engagement, self-brand connection and brand usage intent" Journal of Business Research Vol. 88 (2018) p. 388 - 396 ISSN: <a href="https://v2.sherpa.ac.uk/id/publication/issn/0148-2963" target="_blank">0148-2963</a>
Available at: http://works.bepress.com/tim-daly/2/