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Article
International Hotel Revenue management; Web-performance Effectiveness Model-Research Comparative
Journal of Hospitality and Tourism Technology Information (2012)
  • Thomas A. Maier, DePaul University
Abstract
In the hotel industry today, website marketing and third party distribution metrics are of critical importance in understanding the effectiveness of hotel revenue management objectives. This research article proposes a new model which tests hotel web-effectiveness using the following variables: reach, content, consistency and price parity (RCO2P). Additionally, this study compares the RCO2P hotel -web effectiveness model to other Hotel-web effectiveness research studies. Results of the RCO2P study indicated preferential display sequencing emerged as a significant factor in the reach category among all all hotel properties reviewed. Only six of 10 properties were measured as having achieved optimal web-effectiveness, while poor price-parity competency reflected the most situation critical performance among sampled hotel properties. International comparative research methodologies were examined and determined to be effective models of certain hotel web-effectiveness dimensions, however, a comprehensive hotel web-effectiveness measurement model is still lacking which can better inform hotel industry executives. Therefore, future research should incorporate a best practice research approach combining the current RCO2P study elements with other web-effectiveness measurement criteria based on the collective best practices identified among the research studies reviewed.
Keywords
  • Hotel revenue management,
  • web performance modeling,
  • Internet marketing
Publication Date
Fall September 1, 2012
Citation Information
Thomas A. Maier. "International Hotel Revenue management; Web-performance Effectiveness Model-Research Comparative" Journal of Hospitality and Tourism Technology Information (2012)
Available at: http://works.bepress.com/thomas_maier/14/