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Article
An expanded model of logistics service quality: Incorporating logistics information technology
International Journal of Production Economics (2008)
  • Carol C. Bienstock, Radford University
  • Marla B. Royne, University of Memphis
  • Dan Sherrell, University of Memphis
  • Thomas F. Stafford, University of Memphis
Publication Date
May 1, 2008
DOI
10.1016/j.ijpe.2007.03.023
Citation Information
Carol C. Bienstock, Marla B. Royne, Dan Sherrell and Thomas F. Stafford. "An expanded model of logistics service quality: Incorporating logistics information technology" International Journal of Production Economics Vol. 113 Iss. 1 (2008) p. 205 - 222
Available at: http://works.bepress.com/thomas-f-stafford/30/