Article
An expanded model of logistics service quality: Incorporating logistics information technology
International Journal of Production Economics
(2008)
Publication Date
May 1, 2008
DOI
10.1016/j.ijpe.2007.03.023
Citation Information
Carol C. Bienstock, Marla B. Royne, Dan Sherrell and Thomas F. Stafford. "An expanded model of logistics service quality: Incorporating logistics information technology" International Journal of Production Economics Vol. 113 Iss. 1 (2008) p. 205 - 222 Available at: http://works.bepress.com/thomas-f-stafford/30/