Skip to main content
Article
Accuracy of Information Maintained by U.S. Credit Bureaus: Frequency of Errors and Effects on Consumers' Credit Scores
The Journal of Consumer Affairs (2013)
  • Thomas H. Eyssell, University of Missouri-St. Louis
  • L. Douglas Smith, University of Missouri–St. Louis
  • Michael Staten
  • Maureen Karig
  • Beth A. Freeborn
  • Andrea Golden
Abstract
A representative sample of 1,000 US consumers reviewed their credit reports from the three major US credit bureaus with help from university research associates. Twenty‐six percent of study participants claimed to find at least one potentially material error and filed formal disputes with the relevant bureau(s). For 78% of the 263 consumers who filed disputes (20% of participants overall) at least one bureau altered the credit report accordingly. Thirty‐three percent of disputants (8.7% of participants) experienced a resulting increase of 10+ points in one or more of their FICO® scores; 21% of disputants (5.5% of study participants) had one or more scores cross a threshold that would typically result in more favorable terms of credit. Our findings suggest that credit‐bureau data are accurate enough to facilitate efficient lending and creditors' management of accounts, but individual consumers need to be vigilant to protect themselves against potentially costly errors in their files.

Disciplines
Publication Date
Fall 2013
Citation Information
Thomas H. Eyssell, L. Douglas Smith, Michael Staten, Maureen Karig, et al.. "Accuracy of Information Maintained by U.S. Credit Bureaus: Frequency of Errors and Effects on Consumers' Credit Scores" The Journal of Consumer Affairs Vol. 47 Iss. 3 (2013) p. 588 - 601
Available at: http://works.bepress.com/thomas-eyssell/9/