Skip to main content
Article
Consumer attitudes toward RFID tracking in the retail environment.
USF St. Petersburg campus Faculty Publications
  • Philip J. Trocchia
  • Thomas L. Ainscough
SelectedWorks Author Profiles:

Thomas L. Ainscough

Document Type
Article
Publication Date
2012
Disciplines
Abstract

Radio Frequency Identification (RFID) technology has great potential to lower costs and improve customer service in the retail environment. Anecdotal evidence indicates that consumers may resist the adoption of this technology due to its privacy implications. This study attempts to determine what variables influence consumers’ attitudes toward RFID tracking of their purchase behavior. Results indicate that retailers’ efforts should focus on reducing consumer fears about how RFID data might be used rather than on incentivizing participation in RFID programs.

Comments

Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in Review of Business Information Systems Journal, 16 (2), 67-72. Members of the USF System may access the full-text of the article through the authenticated link provided.

Language
en_US
Publisher
The Clute Institute for Academic Research
Creative Commons License
Creative Commons Attribution-Noncommercial-No Derivative Works 4.0
Citation Information
Trocchia, P.J. and Ainscough, T.L. (2012). Consumer attitudes toward RFID tracking in the retail environment. Review of Business Information Systems Journal, 16 (2), 67-72.