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Presentation
“Micro-assessments of Public Services Usability.” (Panel)
American Library Association Annual Conference (2016)
  • Terry S Taylor
  • Ashley McMullin
  • Timothy Hackman
  • Ryan F Buller
Abstract
Micro-assessments of public services usability: Narrowly-focused, short assessment tools that can be quickly designed, implemented, analyzed and used to make changes to library services. 

In times of budget constraints and customer service orientation, we recognize improving services with limited resources are still a priority for libraries. We hope to inform our audience of quick and easy ways to assess services in order to help boost their assessment activities by creating opportunities to improve services utilizing micro-assessment strategies.
Keywords
  • assessment,
  • public services,
  • surveys
Publication Date
June 25, 2016
Location
Orlando, Florida
Citation Information
Terry S Taylor, Ashley McMullin, Timothy Hackman and Ryan F Buller. "“Micro-assessments of Public Services Usability.” (Panel)" American Library Association Annual Conference (2016)
Available at: http://works.bepress.com/terry_taylor/5/