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Article
eCRM: Understanding Internet Confidence and the Implications on Customer Relationship Management
Department of Marketing
  • Terry Daugherty, The University of Akron
Document Type
Article
Publication Date
10-1-2005
Citation Information
Terry Daugherty. "eCRM: Understanding Internet Confidence and the Implications on Customer Relationship Management" (2005) p. 67 - 82
Available at: http://works.bepress.com/terry_daugherty/63/