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Article
Benchmarking as a strategic tool for destination marketing organizations: A proposed framework
Journal of Travel and Tourism Marketing (2007)
  • Tanvi Kothari, San Jose State University
  • C. Hu, Temple University
  • D. R Fesenmaier, Temple University
  • Z. Xiang, Temple University
Abstract

Benchmarking has been studied as a tool for comparatively evaluating the performance of tourist destinations. However, existing research is limited in that benchmarking is rarely linked with organizational strategy and thus, its potential as a management tool has yet to be fully realized. This paper argues that benchmarking should be considered as a systematic and continuous learning tool that enables destination marketing organizations to develop strategies. It also posits that, due to the unique nature of tourist destinations and the complexity of the industry environment, a set of necessary conditions must be satisfied in order to ensure the success of benchmarking. This paper concludes that under these circumstances the practice of benchmarking has the potential to foster the development of strategy-focused and change-oriented organizations.

Keywords
  • benchmarking,
  • strategic tool,
  • destination,
  • marketing organizations
Publication Date
2007
Publisher Statement
SJSU users: use the following link to login and access the article via SJSU databases
Citation Information
Tanvi Kothari, C. Hu, D. R Fesenmaier and Z. Xiang. "Benchmarking as a strategic tool for destination marketing organizations: A proposed framework" Journal of Travel and Tourism Marketing Vol. 22 Iss. 1 (2007)
Available at: http://works.bepress.com/tanvi_kothari/5/