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Contribution to Book
Trust and managing conflict : partners in developing organizations
Building Trust and Constructive Conflict Management in Organizations
  • Dean William TJOSVOLD, Lingnan University, Hong Kong
  • Man Kei, Paulina WAN, Lingnan University, Hong Kong
  • Mo Lin, Moureen TANG, Lingnan University, Hong Kong
Document Type
Book chapter
Publication Date

Although conflict and trust have often been considered incompatible, recent studies indicate that managing conflict cooperatively and trust can reinforce each other. This chapter uses recent research to understand how cooperative goals strengthen trust and how trust promotes open-minded discussions that help protagonists resolve their conflicts constructively. These open-minded discussions very much contribute to making industrial relations practices effective. Trust is defined as expectations that another person will promote one’s goals. Cooperative goals strengthen trust as collaborators understand that they can promote their own goals by helping others reach their goals. Trust is critical for fostering open-minded discussions that result in strengthened relationships and mutually beneficial resolutions. In contrast, competitive goals are a basis for suspicious expectations that fosters closed-minded interaction that in turn results in fragmented relationships and deadlock or imposed decisions. Considerable research identifies various strategies that managers and employees have to develop cooperative goals, trust, and open-minded discussions. Then they are empowered to manage their conflicts directly and constructively with each other as they resolve their grievances, negotiate compensation, and in other ways strengthen the work relationships between employees and managers.

Publisher Statement
Copyright © Springer International Publishing Switzerland 2016. Access to external full text or publisher's version may require subscription.
Additional Information
ISBN of the source publication: 9783319314730
Full-text Version
Publisher’s Version
Citation Information
Tjosvold, D., Wan, P., & Tang, M. M. L. (2016). Trust and managing conflict: Partners in developing organizations. In P. Elgoibar, M. Euwema, & L. Munduate (Eds.), Building trust and constructive conflict management in organizations (pp. 53-74). Cham, Switzerland: Springer. doi: 10.1007/978-3-319-31475-4_4