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Co-location of Services for Refugees: An Evaluation of a Pilot Program in Western Australia
ECU Publications Pre. 2011
  • Peter Hancock, Edith Cowan University
  • Trudi Cooper, Edith Cowan University
  • Susanne Bahn, Edith Cowan University
Publication Date
Document Type
Journal Article
Scalibrini Migration Centre
Computing, Health and Science
Psychology and Social Science, Social Justice Research Centre

This article was originally published as: Hancock, P. J., Cooper, T. , & Bahn, S. T. (2009). Co location of services: an evaluation of pilot program In Western Australia. Asian and Pacific Migration Journal, 18(4), 519-538.Original article available here.


In recent years newly arrived refugees from Africa, Burma and Middle Eastern nations have dominated the refugee intake to Australia. Coming from war torn nations, extremely poor economies and rural areas, their transition into Australia has not been easy. This paper is based on the evaluation of the Integrated Services Centre Pilot Project (ISC) which assessed co-location as an alternative service delivery model. The evaluation focused on project staff, service providers and a small sample of the refugees themselves. The objectives of the research did not warrant a greater focus on the clients as the evaluation centered on co-location as an alternate service delivery model. Data gathered from the evaluation indicated that the basic support needs of African refugees were not being met by traditional refugee services, but that the ISC Project was meeting these needs. Data also showed that African refugees had a higher level of need than other refugee groups. The article concludes with some recommendations on how current service provision can be more responsive to the needs of African refugees.

Citation Information
Peter Hancock, Trudi Cooper and Susanne Bahn. "Co-location of Services for Refugees: An Evaluation of a Pilot Program in Western Australia" (2009)
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