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About Professor Susan Nancarrow

Professor Susan Nancarrow BAppSc (QUT), MAppSc(QUT), PhD(ANU)
Key words: workforce flexibility, models of care, health care integration, primary and community care.

Susan has nearly 20 years’ international experience as a health services researcher with expertise in health workforce reform, service delivery and organisation. In particular, she works with health services to help them think differently about how they organise and deliver care to provide solutions to enhance health care from the patient’s perspective. She is particularly committed to regional and rural health issues, community health, and capacity building.
As a researcher, Susan has collaborated on projects worth more than $40 million, on which she was the lead on approximately $7 million. These projects have impacted directly on the patient experience, service delivery and policy and led to more than 80 peer reviewed journal publications, reports and book chapters. Prior to returning to Australia in 2011, she worked in Sheffield, England for 10 years, examining workforce change in the NHS. While in the UK, she led the internal evaluation of the largest collaborative translational network partnership involving 17 service delivery and university partners (CLAHRC South Yorkshire, £20M). Recent research projects have explored the use of the NBN to provide telehealth to keep older people independent at home; primary health care integration; the use of social media to engage with health service users; and large scale health workforce mapping project in Victoria, Australia.

Prior to completing her PhD in health services research at the Australian National University, Susan worked in a range of health management and clinical roles including community health service manager and small business owner with roles coordinating services for Aboriginal health, diabetes care and primary health care delivery in Northern India. 


Present Chair of Academic Board, Southern Cross University Members of Council
Present Professor, Southern Cross University School of Health and Human Sciences

Curriculum Vitae

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Contact Information

PO Box 157
Lismore NSW
Australia 2480


Book chapters (2)

Books (1)

Journal articles (72)