Before March 2020, in-person events vastly outnumbered virtual meetings, and the sudden reversal of those fortunes has yielded new information about best practices. In “the before times,” skilled trainers, speakers and facilitators could look directly at participants, read their body language and see if the messages were resonating. In-person meetings encouraged participants to stay focused and engaged. Now presenters talk to their own face on a screen, and participants mute themselves and turn their cameras off.