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Article
Managerial and Organizational Discourses of Workplace Bullying:
JONA: The Journal of Nursing Administration
  • Susan L. Johnson, University of Washington Tacoma
  • Doris M. Boutain
  • Jenny H.-C. Tsai
  • Arnold B. de Castro
Publication Date
9-1-2015
Document Type
Article
Abstract
OBJECTIVE: To explore how workplace bullying is addressed by hospital nursing unit managers and organizational policies. BACKGROUND: Although workplace bullying is costly to organizations, nurses report that managers do not consistently address the issue. METHODS: This study used discourse analysis to analyze interview data and policy documents. RESULTS: There were differences in the manner in which managers and the policy documents labeled bullying-type behaviors and discussed the roles and responsibilities of staff and managers. Policies did not clearly delineate how managers should respond to workplace bullying. CONCLUSIONS: These differences can allow management variation, not sanctioned by policy. Unclear policy language can also offer insufficient guidance to managers, resulting in differential enforcement of policies.
DOI
10.1097/NNA.0000000000000232
Version
pre-print, post-print (with 12 month embargo)
Citation Information
Susan L. Johnson, Doris M. Boutain, Jenny H.-C. Tsai and Arnold B. de Castro. "Managerial and Organizational Discourses of Workplace Bullying:" JONA: The Journal of Nursing Administration Vol. 45 Iss. 9 (2015) p. 457 - 461
Available at: http://works.bepress.com/susan_johnson/9/