Ordering Up Gimlet for Data Mining Success.RUSA (Reference &User Services Association) Reference Renaissance Conference (2010)
The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.
- academic libraries,
- reference services
Publication DateSummer August, 2010
Citation InformationSusan Gardner and Ken Simon. "Ordering Up Gimlet for Data Mining Success." RUSA (Reference &User Services Association) Reference Renaissance Conference (2010)
Available at: http://works.bepress.com/susan_gardner/2/