"Ordering Up Gimlet for Data Mining Success." by Susan Gardner

Susan Gardner Archambault

Presentation

Ordering Up Gimlet for Data Mining Success.

RUSA (Reference &User Services Association) Reference Renaissance Conference (2010)

Susan Gardner, Loyola Marymount University
Ken Simon, Loyola Marymount University

Link

Abstract

The Reference Department at Loyola Marymount University’s (LMU) William H. Hannon Library experimented with using the Gimlet question tracking system to record statistics on all encounters at their new “almost 24/7” Information Desk. This workshop will chronicle the implementation of Gimlet at the Information Desk and highlight the data analysis techniques that led to several advancements in staffing and service.

Keywords

assessment,
academic libraries,
statistics,
reference services

Disciplines

Library and Information Science

Publication Date

Summer August, 2010

Citation Information

Susan Gardner and Ken Simon. "Ordering Up Gimlet for Data Mining Success." RUSA (Reference &User Services Association) Reference Renaissance Conference (2010)
Available at: http://works.bepress.com/susan_gardner/2/