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Article
Perceptions of Transformational Leadership Behaviors and Subordinates' Performance in Hotels
Journal of Human Resources in Hospitality and Tourism
  • Eric Adam Brown, Iowa State University
  • Susan W. Arendt, Iowa State University
Document Type
Article
Publication Date
1-1-2011
DOI
10.1080/15332845.2010.500205
Abstract

This study examined front desk supervisors’ transformational leadership dimensions and employees’ performance. The Multifactor Leadership Questionnaire (Avolio & Bass, 2004) and a researcher developed performance questionnaire were used. Employees from 34 hotels (83% response) in one Midwestern state participated in the study. Results indicated that front desk employees perceived their supervisors exhibited leadership dimensions of inspirational motivation and idealized influence more frequently and individualized consideration and intellectual stimulation less frequently. Front desk supervisors reported the most frequently exhibited performance areas as positive attitude, safety/care of equipment and attendance/punctuality. Least frequently exhibited performance areas were judgment and initiative/motivation. No significant relationship was found between supervisors’ transformational leadership dimensions and employees’ performance. Implications and suggestions for future research are discussed.

Comments

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Human Resources in Hospitality and Tourism in 2011, available online: http://www.tandf.com/10.1080/15332845.2010.500205.

Copyright Owner
Eric A. Brown and Susan W. Arendt
Language
en
Date Available
2014-11-17
File Format
application/pdf
Citation Information
Eric Adam Brown and Susan W. Arendt. "Perceptions of Transformational Leadership Behaviors and Subordinates' Performance in Hotels" Journal of Human Resources in Hospitality and Tourism Vol. 10 Iss. 1 (2011) p. 45 - 59
Available at: http://works.bepress.com/susan_arendt/35/