Article
Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?
Medical Reference Services Quarterly
(2017)
Abstract
Online users seek help from virtual reference services via email, phone, texting, and live chat. Technologies have enabled new features in library websites to help make this service more accessible and effective. This article is an evaluation of an experimental pop-up live chat box on the website of a health sciences library to see whether the feature would enhance virtual reference services.
Publication Date
Winter April, 2017
DOI
https://doi.org/10.1080/02763869.2017.1332143
Citation Information
Suhua Fan. "Adding a Feature: Can a Pop-Up Chat Box Enhance Virtual Reference Services?" Medical Reference Services Quarterly (2017) Available at: http://works.bepress.com/suhua-fan/1/