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Problem Analysis: When Established Techniques Don't Work
CONF-IRM 2009 Proceedings
  • Sue Conger, University of Dallas
  • Brett Landry, University of Dallas
Publication Date
An action research project was conducted to develop a 360-degree evaluation of an information technology organization for which existing process improvement techniques did not fit. A three-by-three matrix was developed that suited the complexity of the context yet provided a means for discussion the issues with the organization's Executive Committee.
Citation Information
Sue Conger and Brett Landry. "Problem Analysis: When Established Techniques Don't Work" (2009)
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