Careless conversations on the part of managers to each other and to other employees have an enormous human resource cost to organisations and, emotionally, to those involved.
Kouzmin, A, Hase, S & Sankaran, S 2005, 'Careless conversations, costly mistakes: coercive managers and organisations in the litigious spotlight', International Journal of Knowledge, Culture and Change Management, vol. 5, no. 1, pp. 97-104.