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Article
Root Causes of Errant Ordered Radiology Exams: Results of a Needs Assessment
Performance Improvement
  • Benjamin D. Duman, Boise State University
  • Seung Youn Chyung, Boise State University
  • Steven W. Villachica, Boise State University
  • Donald Winiecki, Boise State University
Document Type
Article
Publication Date
1-1-2011
Abstract
A comprehensive needs assessment was conducted at ATA hospital to determine the root causes of a high number of errant radiology orders from requesting physicians. The Human Performance Technology Model, Gilbert's Behavior Engineering Model, and Rummler and Brache's Nine Performance Variables Model guided the needs assessment process. Three solutions were proposed. The development of the long-term solution, a software utility, has been initiated. The Behavior Engineering Model was used to identify possible solutions to post-training performance gaps identified during the evaluation.
Citation Information
Benjamin D. Duman, Seung Youn Chyung, Steven W. Villachica and Donald Winiecki. "Root Causes of Errant Ordered Radiology Exams: Results of a Needs Assessment" Performance Improvement (2011)
Available at: http://works.bepress.com/steven_villachica/1/