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Article
A Mashup Application to Support Complex Decision Making of Retail Consumers
International Journal of Information Systems in the Service Sector (IJISSS)
  • Steven Walczak, University of South Florida
  • Deborah Kellogg, University of Colorado Denver
  • Dawn Gregg, University of Colorado Denver
Document Type
Article
Publication Date
1-1-2010
Digital Object Identifier (DOI)
https://doi.org/10.4018/jisss.2010100103
Abstract

Purchase processes often require complex decision making and consumers frequently use Web information sources to support these decisions. However, increasing amounts of information can make finding appropriate information problematic. This information overload, coupled with decision complexity, can increase time required to make a decision and reduce decision quality. This creates a need for tools that support these decision-making processes. Online tools that bring together data and partial solutions are one option to improve decision making in complex, multi-criteria environments. An experiment using a prototype mashup application indicates that these types of applications may significantly decrease time spent and improve overall quality of complex retail decisions.

Citation / Publisher Attribution

International Journal of Information Systems in the Service Sector (IJISSS), v. 2, issue 4, art. 3, p. 39-56

Citation Information
Steven Walczak, Deborah Kellogg and Dawn Gregg. "A Mashup Application to Support Complex Decision Making of Retail Consumers" International Journal of Information Systems in the Service Sector (IJISSS) Vol. 2 Iss. 4 (2010) p. 39 - 56
Available at: http://works.bepress.com/steven-walczak/8/