Perceiving artificial social agentsComputers in Human Behavior
AbstractThree experiments were conducted to examine perceptions of a natural language computer interface (conversation bot). Participants in each study chatted with a conversation bot and then indicated their perceptions of the bot on various dimensions. Although participants were informed that they were interacting with a computer program, participants clearly viewed the program as having human-like qualities. Participants agreed substantially in their perceptions of the bot’s personality on the traits from the five-factor model (Experiment 1). In addition, factors that influence perceptions of human personalities (e.g., whether one uses another’s first name and response latency) also affected perceptions of a bot’s personality (Experiments 2 and 3). Similar to interactions with humans, the bot’s perceived neuroticism was inversely related to how long individuals chatted with it.
Citation InformationT. M. Holtgraves, Stephen J. Ross, C. R. Weywadt and T. L. Han. "Perceiving artificial social agents" Computers in Human Behavior Vol. 23 Iss. 5 (2007) p. 2163 - 2174
Available at: http://works.bepress.com/stephen_j_ross/13/