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Contribution to Book
The Changing Context of Practice
WCOB Faculty Publications
  • Stephen M. Brown, Sacred Heart University
Document Type
Book Chapter
Publication Date
1-1-1998
Abstract

Environmental and organizational changes are putting new demands on training. Training must change to support new organizational structures within a complex and changing business and social environment.

Evaluation of training must be multilevel, customer focused, and support continuous improvement of training.The challenge is to provide meaningful data that enables assessment of customer satisfaction, business impact, and return on investment.

Comments

ISBN 9780792380269

Citation Information

Brown, S. M. (1998). The changing context of practice. In Brown, S. M. & Seidner, C. J. (Eds.), Evaluating corporate training: Models and issues (pp. 3-17). Boston: Kluwer Academic.