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A STUDY ON KMS ADOPTION: ATTRIBUTES FOR IMPROVING SYSTEM USER SATISFACTION
SAIS 2014 Proceedings
  • Lorraine Lamb, Kennesaw State University
  • Pamila Dembla, Kennesaw State University
  • Stacie Petter, University of Nebraska at Omaha
Publication Date
4-14-2014
Abstract

The electronic knowledge management system (KMS) adoption phenomenon has long been researched with an objective of exploring and improving how corporations can best manage their knowledge assets and capabilities (Alavi and Leidner, 2001). Corporations invest in the technology and people with an assumption that acceptable returns of improved performance and organizational value will result. By having a more complete perspective on what promotes potential KMS adopters to fully engage in the use, support, and ongoing maintenance of the KMS is beneficial to academics and practitioners. This paper proposes that in order to gain the level of KMS user satisfaction which “fully engages” the end user, a closer examination of the culture characteristics is in order. In addition, this paper will consider the practitioner’s perspective where initial acceptance must be extended into ongoing support and continuous input necessary to keep the KMS useful for the end user community.

Citation Information
Lorraine Lamb, Pamila Dembla and Stacie Petter. "A STUDY ON KMS ADOPTION: ATTRIBUTES FOR IMPROVING SYSTEM USER SATISFACTION" (2014)
Available at: http://works.bepress.com/stacie_petter/8/