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Article
Quality and Effectiveness in Web-based Customer Support Systems
Information and Management (2003)
  • Solomon Negash, Kennesaw State University
  • T. Ryan
  • M. Igbaria
Publication Date
September, 2003
Citation Information
Solomon Negash, T. Ryan and M. Igbaria. "Quality and Effectiveness in Web-based Customer Support Systems" Information and Management Vol. 40 Iss. 8 (2003)
Available at: http://works.bepress.com/solomon_negash/43/