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Article
Relieving the overloaded help desk: a knowledge management approach
Faculty of Commerce - Papers (Archive)
  • Kar Yin Leung
  • Sim K Lau, University of Wollongong
RIS ID
17350
Publication Date
1-1-2006
Publication Details
Leung, K. & Lau, S. K. (2006). Relieving the overloaded help desk: a knowledge management approach. Communications of the IIMA, 6 (2), 87-98.
Citation Information
Kar Yin Leung and Sim K Lau. "Relieving the overloaded help desk: a knowledge management approach" (2006) p. 87 - 98
Available at: http://works.bepress.com/slau/22/