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An ontology-based knowledge management system to handle queries in IT help desk
Faculty of Commerce - Papers (Archive)
  • Kar Yin Leung
  • Sim K. Lau, University of Wollongong
RIS ID
17348
Publication Date
1-1-2006
Publication Details

Leung, K. & Lau, S. K. (2006). An ontology-based knowledge management system to handle queries in IT help desk. Knowledge Management Summit in Asia Pacific Hong Kong: The Hong Kong Polytechnic University.

Citation Information
Kar Yin Leung and Sim K. Lau. "An ontology-based knowledge management system to handle queries in IT help desk" (2006)
Available at: http://works.bepress.com/slau/11/