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Diffusion of e-government services in Australia: Citizens' perspectives
European Conference on Information Systems (2008)
  • Mohini Singh, RMIT University
  • Pradip Sarkar, RMIT University
  • Dushantha Dissanayake, RMIT University
  • Siddhi Pittayachawan, RMIT University
The aim of this paper is to illustrate the diffusion of e-government in urban Australia. The theory of innovation diffusion is used to guide the research accomplished via a survey method. Research findings included in this paper highlight the use of E-Gov service at three levels of administration by urban citizens in Australia and the usefulness of bundled services offering a one stop shop for citizens. Findings discussed in this paper also highlight that factors such as cost and time saving, convenience and online tracking facility significantly impact the adoption of E-Gov services by citizens. It also suggests that the level and frequency of E-Gov service use and access is dependent on the regularity of its need by citizens. Access to technology, socio-economic status and level of education also influence E-Gov adoption by citizens.
Publication Date
June 9, 2008
Galway, Ireland
Citation Information
Mohini Singh, Pradip Sarkar, Dushantha Dissanayake and Siddhi Pittayachawan. "Diffusion of e-government services in Australia: Citizens' perspectives" European Conference on Information Systems (2008)
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