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Article
Modeling Intermediary Satisfaction with Mandatory Adoption of E-government Technologies for Food Distribution
Information Technologies & International Development
  • Shweta Chopra, Iowa State University
  • Prashant Rajan, Iowa State University
Document Type
Article
Publication Version
Published Version
Publication Date
4-1-2016
Abstract
We report quantitative measures of factors that influence technology acceptance among intermediaries delivering government-supplied essential commodities to citizens in Chhattisgarh, India. Using the method of partial least squares, we validate and extend the Unified Theory of Acceptance and Use of Technology, finding evidence for the effect of social influence, performance expectancy, and effort expectancy on salespersons’ satisfaction with the adoption of point-of-sale machines mandated by the Chhattisgarh government. Further, the moderating effects of age, experience with technology, work experience, and educational attainment on the factors that influence satisfaction are assessed. Key recommendations are drawn for research and practice on intermediation in e-government.
Comments

This article is from Information Technologies & International Development 12 (2016): 5–34. Posted with permission.

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Open
Rights
Published under Creative Commons Attribution-Non Commercial-Share Alike 3.0 Unported license.
Copyright Owner
USC Annenberg School for Communication & Journalism
Language
en
File Format
application/pdf
Citation Information
Shweta Chopra and Prashant Rajan. "Modeling Intermediary Satisfaction with Mandatory Adoption of E-government Technologies for Food Distribution" Information Technologies & International Development Vol. 12 Iss. 1 (2016) p. 15 - 34
Available at: http://works.bepress.com/shweta_chopra/7/