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Selected Works of Shu Schiller
Presentation
A Dyadic Analysis of Media Synchronicity and Task in Live Chat Online Customer Service (LCOCS)
AMCIS 2006 Proceedings
  • Shu Schiller, Temple University
  • Dennis Galletta, University of Pittsburgh
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Publication Date
12-31-2006
Citation Information
Shu Schiller and Dennis Galletta. "A Dyadic Analysis of Media Synchronicity and Task in Live Chat Online Customer Service (LCOCS)" (2006)
Available at: http://works.bepress.com/shu_schiller/28/