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The Express Guest Check: Saving Steps with Process Design
Articles and Chapters
  • Sheryl E. Kimes, Cornell University
  • Stephen A Mutkoski, Cornell University
Publication Date
Current procedure requires servers to make four trips to the table to process a credit-card transaction. Here’s how to streamline the process.

Required Publisher Statement
© Cornell University. Reprinted with permission. All rights reserved.

Citation Information

Kimes, S. E., & Mutkoski, S. A. (1989). The express guest check: Saving steps with process design [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 30(2), 21-25. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: