Kimes, S. E., & Mutkoski, S. A. (1989). The express guest check: Saving steps with process design [Electronic version]. Cornell Hotel and Restaurant Administration Quarterly, 30(2), 21-25. Retrieved [insert date], from Cornell University, School of Hospitality Administration site: http://scholarship.sha.cornell.edu/articles/455/
The Express Guest Check: Saving Steps with Process DesignArticles and Chapters
AbstractCurrent procedure requires servers to make four trips to the table to process a credit-card transaction. Here’s how to streamline the process.