Seoyeon Celine Hong, H. Lee and E. K. Johnson. "The face tells all: Testing the impact of physical attractiveness and social media information of spokesperson on message effectiveness during a crisis" Journal of Contingencies and Crisis Management Vol. 27 Iss. 3 (2019) p. 257 - 264
Available at: http://works.bepress.com/seoyeonceline-hong/9/