Drawn from the firsthand experiences of those "in the trenches" of crisis intervention, this guide provides powerful crisis response recommendations that are immediately applicable--within an hour of an incident and in the days, weeks, and months that follow. Real-life case studies from two highly publicized 1997-1998 school shootings illustrate the recommended steps to take not only in shooting incidents, but in cases of fights, bomb threats, suicides, gang-related violance, accidental deaths, and any other tragedy. Step-by-step information and ideas are offered to help schools, parents, and community caregivers.