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Article
End User Training: What we Know, Need to Know
SIGMIS Database for Advances in Information Systems (2010)
  • saurabh gupta, University of North Florida
  • Robert Bostrom, University of Georgia
  • Mark Huber, University of Georgia
Abstract

End-User Training (EUT) has enjoyed a rich tradition of research in Information Systems. However, with the growing pace of change in technology and the dynamic nature of business, organizations are spending an increasing amount of money on end-user training. Training methods are also changing with little research to support new approaches. Thus, extensive research is required in the future. To be credible, end-user training research should preserve and build upon the significant literature that exists, both in IS and Education. This paper provides a review of EUT literature focusing on training methods. It summarizes research findings, while pointing out key future research issues.

Publication Date
2010
Citation Information
saurabh gupta, Robert Bostrom and Mark Huber. "End User Training: What we Know, Need to Know" SIGMIS Database for Advances in Information Systems Vol. 41 Iss. 4 (2010)
Available at: http://works.bepress.com/saurabh_gupta/11/