Skip to main content
Presentation
We R Online, R U? Instant Messaging Reference Service at Your Library.
University Library Faculty Presentations
  • Sarah Steiner, Georgia State University
  • David Free
  • Elizabeth White
Document Type
Presentation
Publication Date
9-21-2006
Abstract

What Is IM? -Allows users to participate in real-time Internet conversations -AIM, MSN, and Yahoo! most popular -Same premise as the more feature-rich QuestionPoint, 24/7, etc. Who’s Using IM? --Everyone! Students, libraries, businesses, all age groups Pew Internet and American Life Project found that 42% of online individuals use IM, and that Generations X and Y represent the largest segment of the IM user group. AOL conducted a similar study that shows that 90% of online teens use IM.

Comments
Presented at Council of Media Organizations, (2006), slides 1-7.
Citation Information
Sarah Steiner, David Free and Elizabeth White. "We R Online, R U? Instant Messaging Reference Service at Your Library." (2006)
Available at: http://works.bepress.com/sarah_steiner/9/