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Article
Positioning Southwest Airlines through employee branding
Business Horizons (2005)
  • Sandra Jeanquart Miles, Murray State University
  • W. Glynn Mangold, Murray State University
Abstract
As the field of employee branding has begun to unfold, more and more executives have become interested in how this process can help them achieve a competitive advantage for their organizations. This article explains how employee branding works and how it can be utilized to position the organization in the minds of customers, employees, and other stakeholders. A contextual analysis of its use as a source of sustainable competitive advantage at Southwest Airlines is presented. Finally, key success factors are identified for those who wish to make employee branding a strategic focus within their organizations.
Keywords
  • Employee branding,
  • Internal marketing,
  • Psychological contracts,
  • Competitive advantage,
  • Southwest Airlines
Publication Date
2005
DOI
doi:10.1016/j.bushor.2005.04.010
Citation Information
Sandra Jeanquart Miles and W. Glynn Mangold. "Positioning Southwest Airlines through employee branding" Business Horizons Vol. 48 (2005) p. 535 - 545 ISSN: 0007-6813
Available at: http://works.bepress.com/sandy-miles/8/