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Article
From Problem Solvers to Solution Creators: Shifting Roles of Technical Services
Creating Sustainable Community: The Proceedings of the ACRL 2015 Conference (2015)
  • Sally Gibson, Illinois State University
Abstract

As academic libraries focus on user engagement rather than collection building, the team role of technical services shifts from problem solver to solution creator. Emphasis is placed on soft skills and an external focus asking “why” and “how” rather than an internal focus on rules and procedures. The role is a bridge between understanding how resource discovery tools work and how to effectively utilize them.

Publication Date
March, 2015
Citation Information
Sally Gibson. "From Problem Solvers to Solution Creators: Shifting Roles of Technical Services" Creating Sustainable Community: The Proceedings of the ACRL 2015 Conference (2015)
Available at: http://works.bepress.com/sally_gibson/1/