Skip to main content
When Disclosure is Involuntary: Empowering Users with Control to Reduce Concerns
Information Systems and Quantitative Analysis Faculty Proceedings & Presentations
  • David W. Wilson, University of Oklahoma Norman Campus
  • Ryan M. Schuetzler, University of Nebraska at Omaha
  • Bradley Dorn, University of Arizona
  • Jeffrey Gainer Proudfoot, Bentley University
Document Type
Conference Proceeding
Publication Date

Modern organizations must carefully balance the practice of gathering large amounts of valuable data from individuals with the associated ethical considerations and potential negative public image inherent in breaches of privacy. As it becomes increasingly commonplace for many types of information to be collected without individuals' knowledge or consent, managers and researchers alike can benefit from understanding how individuals react to such involuntary disclosures, and how these reactions can impact evaluations of the data-collecting organizations. This research develops and empirically tests a theoretical model that shows how empowering individuals with a sense of control over their personal information can help mitigate privacy concerns following an invasion of privacy. Using a controlled experiment with 94 participants, we show that increasing control can reduce privacy concerns and significantly influence individuals' attitudes toward the organization that has committed a privacy invasion. We discuss theoretical and practical implications of our work.


© 2015 Association for Information Systems. This article was originally published here:

Thirty Sixth International Conference on Information Systems, Fort Worth 2015

Citation Information
David W. Wilson, Ryan M. Schuetzler, Bradley Dorn and Jeffrey Gainer Proudfoot. "When Disclosure is Involuntary: Empowering Users with Control to Reduce Concerns" (2015)
Available at: