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Article
The Influence of Conversational Agents on Socially Desirable Responding
Proceedings of the 51st Hawaii International Conference on System Sciences
  • Ryan M. Schuetzler, University of Nebraska at Omaha
  • G. Mark Grimes, University of Houston
  • Justin Scott Giboney, Brigham Young University
  • Jay F. Nunamaker, Jr., University of Arizona
Document Type
Article
Publication Date
1-1-2018
Disciplines
Abstract

Conversational agents (CAs) are becoming an increasingly common component in many information systems. The ubiquity of CAs in cell phones, entertainment systems, and messaging applications has led to a growing need to understand how design choices made when developing CAs influence user interactions. In this study, we explore the use case of CAs that gather potentially sensitive information from people—for example, in a medical interview. Using a laboratory experiment, we examine the influence of CA responsiveness and embodiment on the answers people give in response to sensitive and non-sensitive questions. The results show that for sensitive questions, the responsiveness of the CA increased the social desirability of the responses given by participants.

Comments

URI: http://hdl.handle.net/10125/49925

ISBN: 978-0-9981331-1-9

(CC BY-NC-ND 4.0)

Citation Information
Ryan M. Schuetzler, G. Mark Grimes, Justin Scott Giboney and Jay F. Nunamaker. "The Influence of Conversational Agents on Socially Desirable Responding" Proceedings of the 51st Hawaii International Conference on System Sciences (2018) p. 283 - 292
Available at: http://works.bepress.com/rschuetzler/12/