Skip to main content
Unpublished Paper
Telecommunications 2000 Strategy, HR Practices & Performance
CAHRS Working Paper Series
  • Rosemary Batt, Cornell University
  • Alexander Colvin, Pennsylvania State University
  • Harry C. Katz, Cornell University
  • Jeffrey Keefe
Publication Date
11-1-2000
Abstract

This report constitutes the first benchmarking survey of business and human resource practices among a nationally representative sample of workplaces in the broadly defined telecommunications industry that includes wireline, wireless, cable, and internet providers. It grows out of a multi-year study of organizational change in the industry, and is based on extensive field study, site visits, interviews, and surveys conducted by research teams at Cornell and Rutgers Universities. Managers at 577 establishments across the country gave generously of their time during a lengthy telephone survey. The study was made possible through a generous grant by the Alfred P. Sloan Foundation.

While this report is based on data collected among workplaces in the U.S., it has implications for the restructuring of the global telecommunications industry. In other research, we have found that the United States has been at the forefront of market deregulation and technology change, but many other countries have followed a similar path and look to the United States as a model for organizational restructuring (Katz 1997). Thus, at least some of the patterns we find here are likely to occur in other countries undergoing similar patterns of deregulation.

Comments
Suggested Citation
Batt, R., Colvin, A., Katz, H. C. & Keefe, J. (2000). Telecommunications 2000 strategy, HR practices & performance (CAHRS Working Paper #00-13). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.
http://digitalcommons.ilr.cornell.edu/cahrswp/91
Citation Information
Rosemary Batt, Alexander Colvin, Harry C. Katz and Jeffrey Keefe. "Telecommunications 2000 Strategy, HR Practices & Performance" (2000)
Available at: http://works.bepress.com/rosemary_batt/9/