Telecommunications 2004: Business Strategy, HR Practices, and PerformanceFaculty Publications - Human Resource Studies
AbstractThis national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.
Citation InformationRosemary Batt, Alexander J.S. Colvin, Harry C Katz and Jeffrey Keefe. "Telecommunications 2004: Business Strategy, HR Practices, and Performance" (2004)
Available at: http://works.bepress.com/rosemary_batt/7/