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Telecommunications 2004: Business Strategy, HR Practices, and Performance
Faculty Publications - Human Resource Studies
  • Rosemary Batt, Cornell University
  • Alexander J.S. Colvin, Pennsylvania State University
  • Harry C Katz, Cornell University
  • Jeffrey Keefe, Rutgers University
Publication Date
1-1-2004
Abstract

This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.

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Suggested Citation
Batt, R., Colvin, A., Katz, H., & Keefe, J., (2004). Telecommunications 2004: Business strategy, HR practices, and performance.
http://digitalcommons.ilr.cornell.edu/hrpubs/3/

Required Publisher Statement
Cornell-Rutgers Telecommunications Project
See also Telecommunications 2000: Strategy, human resource practices, and performance.

Citation Information
Rosemary Batt, Alexander J.S. Colvin, Harry C Katz and Jeffrey Keefe. "Telecommunications 2004: Business Strategy, HR Practices, and Performance" (2004)
Available at: http://works.bepress.com/rosemary_batt/7/