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Article
Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline
Faculty Publications - Human Resource Studies
  • Rosemary Batt, Cornell University
Publication Date
1-1-2001
Abstract

This study examines factors related to within-occupation wage inequality among service and sales workers in the telecommunications industry. The author draws on a 1998 survey of a nationally representative sample of 354 service and sales centers in the industry to examine the importance of management practices and union institutions in shaping wage variation. The results strongly indicate that business strategies of customer segmentation and human resource practices explain variation in wages over and above that explained by the human capital of the work force. In addition, despite extensive deregulation and de-unionization of the industry, the union wage premium is 22%.

Comments
Suggested Citation
Batt, R. (2001). Explaining wage inequality in telecommunications services: Customer segmentation, human resource practices, and union decline. Industrial and Labor Relations Review 54, 425-49.
http://digitalcommons.ilr.cornell.edu/hrpubs/6/

Required Publisher Statement
Copyright by Cornell University

Citation Information
Rosemary Batt. "Explaining Wage Inequality in Telecommunications Services: Customer Segmentation, Human Resource Practices, and Union Decline" (2001)
Available at: http://works.bepress.com/rosemary_batt/21/