An unfamiliar number appears on your caller ID at work. After hanging up, you will wish the caller had been merely an IRS agent informing you of a personal audit. Instead, it is much worse. You are an employee of a National Collegiate Athletic Association (NCAA) member institution, and the call is from ESPN seeking an immediate response to an allegation of a major infraction of NCAA rules. If you have never been here before, you are about to enter an unfamiliar arena where the stakes are high and the public scrutiny intense.
Available at: http://works.bepress.com/rory_ryan/4/