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Conflict and Its Management
Journal of Management
  • James A. Wall, Jr., University of Missouri
  • Ronda Roberts Callister, Utah State University
Document Type
SAGE Publications
Publication Date
This article reviews the conflict literature, first examining the causes of conflict, its core process, and its effects. Subsequently, we probe into conflict escalation (and de-escalation), contexts, and conflict management. When examining this last topic, we note that conflict can be managed by the disputants themselves, by managers, or by other third parties. In conclusion we suggest directions for future research and provide recommendations for practicing managers.
Originally published by SAGE Publications. Abstract available through remote link. Subscription required to access article fulltext.
Citation Information
Wall, J. A. Jr. & Callister, R. R. 1995. Conflict and its management. Journal of Management, 21: 513-556.