Skip to main content
Article
Situation Awareness Through Social Collaboration Platforms in Distributed Work Environments
ICIS 2011 Proceedings
  • Christoph Seebach, Chair of Business Administration esp. Information Systems, Goethe University Frankfurt, Frankfurt, Germany.
  • Roman Beck, Chair of Business Administration esp. Information Systems, Goethe University Frankfurt, Frankfurt, Germany.
  • Immanuel Pahlke, Chair of Business Administration esp. Information Systems, Goethe University Frankfurt, Frankfurt, Germany.
Publication Date
12-5-2011
Abstract
In distributed work environments, collaborators often lack situation awareness, which can be described as knowledge about what is happening in an individual’s work environment. Thus, information systems are needed to support situation awareness between distributed workers. However, despite its relevance, the concept lacks the clear theoretical understanding needed for a rigorous specification and evaluation of such systems. Based on a systematic literature review, we therefore develop a conceptual model to improve understanding of situation awareness in distributed collaboration. We demonstrate how the model may be utilized by evaluating an existing social collaboration platform regarding its ability to support situation awareness. Therefore, we develop an operationalization of the model and analyze the content of more than 15,000 enterprise microblogging messages obtained from an international financial institution. The results provide first evidence, that enterprise microblogging might be an appropriate solution to overcome the issue of situation awareness in distributed collaboration.
Citation Information
Christoph Seebach, Roman Beck and Immanuel Pahlke. "Situation Awareness Through Social Collaboration Platforms in Distributed Work Environments" (2011)
Available at: http://works.bepress.com/roman_beck/31/