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Leveraging collaborative technologies to build a knowledge sharing culture at HP Analytics
MIS Quarterly Executive (2011)
  • Thompson SH Teo, National University of singapore
  • Rohit Nishant
  • Mark Goh, National University of singapore
  • Sameer Agarwal

In a progressively knowledge-dependent economy, businesses need to pay greater attention to harnessing the knowledge that resides in their organizations. However,despite increasing investment in knowledge management (KM) tools, organizations oftenexperience frustration in developing a knowledge sharing culture. This article describeshow HP’s Decision Support and Analytics Services (referred to as HP Analytics) unit in India promoted initiatives aimed at changing the behavior of employees and successfully fostered a knowledge sharing culture as it implemented a cost-effective KM platformusing web-based collaborative technologies. Its experiences in branding the KM program,establishing interest groups, using opinion leaders as KM ambassadors, and encouraging blogging over a multi-year period provide important lessons for CIOs and other organizational leaders who seek to build a knowledge sharing culture.

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Thompson SH Teo, Rohit Nishant, Mark Goh and Sameer Agarwal. "Leveraging collaborative technologies to build a knowledge sharing culture at HP Analytics" MIS Quarterly Executive Vol. 10 Iss. 1 (2011)
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